Legal & Policies

1. Company Information

Moto Channel Cycles ("Company", "we", "us") is a US-based online consulting business located at 400 E Vine St, Lexington, KY 40507. You may contact us at info@motochannelcycles.com or by phone at +1 (606) 244-1740.

2. Services Offered

Moto Channel Cycles provides the following remote, online-only consulting services:

• 📹 Video-based bicycle diagnostics — live or asynchronous virtual mechanic sessions where we assess your bike's condition via video call or submitted footage
• ⚙️ Spare parts selection — personalized recommendations for components compatible with your specific bicycle model and budget
• 🚴 Tuning consultations — expert guidance on setup and performance optimization for MTB, road, and e-bike disciplines
• 🧩 Assembly guidance — step-by-step online support for assembling a bicycle from the box
• 📊 Condition assessment by photo — written evaluation of your bicycle's mechanical state based on photos you submit
• 💡 Upgrade recommendations — tailored advice on improving wheels, drivetrain, braking systems, and other components

All services are delivered remotely via digital channels. We do not perform physical repairs or handle any bicycle hardware directly.

3. Advisory Nature of Services

All recommendations, assessments, and guidance provided by Moto Channel Cycles are advisory in nature. Our consultants offer professional opinions based solely on the information, photos, and videos you provide. The accuracy of our assessments depends on the quality and completeness of the materials submitted. We are not responsible for outcomes resulting from third-party repairs, parts purchases made based on our recommendations, or self-assembly performed by the client.

4. Eligibility

By using our services, you represent that you are at least 18 years of age, or that you are using the services under the supervision of a parent or legal guardian who agrees to these Terms. Our services are available to customers worldwide, subject to applicable local laws.

5. Booking & Payment

All services must be paid in full at the time of booking. We accept payment methods available through Shopify Payments. All prices are listed in US Dollars (USD) and are inclusive of any applicable service fees unless otherwise stated. We reserve the right to update our pricing at any time; changes will not affect orders already confirmed.

6. Scheduling & Session Conduct

Upon purchase, you will receive instructions to schedule your session or submit your materials. Clients are expected to attend scheduled live sessions on time. If you are more than 15 minutes late without prior notice, the session may be forfeited without a refund. For asynchronous services (photo/video assessments), materials must be submitted within 7 days of purchase, after which the order may be cancelled.

7. Client Responsibilities

• Provide accurate, complete, and honest information about your bicycle and your goals
• Submit clear, well-lit photos or videos that allow for proper assessment
• Use our recommendations at your own discretion and risk
• Ensure you have the necessary tools, skills, or professional assistance before performing any mechanical work
• Comply with all applicable laws and safety standards when working on your bicycle

8. Intellectual Property

All content on our website — including text, graphics, logos, and service descriptions — is the property of Moto Channel Cycles and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law, Moto Channel Cycles shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, including but not limited to damage to your bicycle, personal injury, or financial loss resulting from acting on our recommendations. Our total liability for any claim shall not exceed the amount paid by you for the specific service giving rise to the claim.

10. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Commonwealth of Kentucky, United States, without regard to its conflict of law provisions. In the event of a dispute, both parties agree to first attempt resolution through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in Lexington, KY, in accordance with applicable arbitration rules.

11. Modifications to Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised effective date. Continued use of our services after changes constitutes acceptance of the new Terms.

1. Nature of Our Services

Moto Channel Cycles provides intangible, digital consulting services. Once a session has been conducted or a written assessment has been delivered, the service is considered rendered. As such, we are unable to offer refunds simply because you changed your mind after delivery. However, we are committed to resolving any legitimate concerns fairly and promptly.

2. Cancellation Policy — Live Sessions

If you need to cancel a scheduled live consulting session, the following conditions apply:

• Cancellation more than 48 hours before the session: Full refund issued to your original payment method within 5–10 business days
• Cancellation between 24 and 48 hours before the session: 75% refund, or the option to reschedule at no additional cost
• Cancellation less than 24 hours before the session: 50% refund, or the option to reschedule once
• No-show (no contact, no cancellation): No refund will be issued

To cancel, please contact us at info@motochannelcycles.com or call +1 (606) 244-1740 with your order number.

3. Cancellation Policy — Asynchronous Services

For services where you submit photos or videos (condition assessments, parts selection, written recommendations):

• Before materials are submitted: Full refund available upon request
• After materials are submitted but before delivery: 50% refund
• After the assessment or recommendation has been delivered: No refund, as the service has been fully rendered

4. Service Not Delivered — Our Fault

If Moto Channel Cycles is unable to deliver a service due to circumstances on our end — including consultant unavailability, technical failure, or scheduling error — you will be entitled to one of the following, at your choice:

• A full refund to your original payment method
• A complimentary rescheduled session at a time convenient for you
• A store credit valid for 12 months

5. Quality Concerns & Disputes

If you are dissatisfied with the quality of the advice or assessment you received, we encourage you to contact us within 48 hours of service delivery. Please provide a clear description of your concern and, where applicable, supporting information. We will review each case individually and may offer one or more of the following resolutions:

• A free follow-up session to address gaps or clarify recommendations
• A partial refund (up to 50%) at our discretion
• A full refund in cases where we determine the service was materially deficient

We do not issue refunds for dissatisfaction arising from outcomes of third-party repairs or parts purchases made based on our recommendations, as these are outside our control.

6. Refund Processing

Approved refunds are processed to the original payment method. Processing times depend on your bank or card issuer but typically take 5–10 business days to appear on your statement. We will notify you by email once a refund has been initiated.

7. Non-Refundable Items

• Services fully delivered and accepted by the client
• No-show sessions without prior cancellation notice
• Purchases made more than 30 days prior to the refund request (unless the service was never delivered)

8. How to Request a Refund

To initiate a refund request, please contact us with the following information:

• Your full name and email address used at checkout
• Your order number
• The reason for your refund request
• Any supporting details or evidence (screenshots, descriptions)

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or smartphone) when you visit a website. They are widely used to make websites work more efficiently, to remember your preferences, and to provide information to website owners about how their site is being used. Cookies do not contain personally identifiable information on their own, but they may be linked to personal data we hold about you.

2. Types of Cookies We Use

We use the following categories of cookies on our website:

• Strictly Necessary Cookies — These cookies are essential for the website to function and cannot be switched off. They are typically set in response to actions you take, such as setting your privacy preferences, logging in, or filling in forms. Our store is powered by Shopify, which sets several essential cookies for cart management, checkout security, and fraud prevention.
• Performance & Analytics Cookies — These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us understand which pages are most and least popular and how visitors move around the site. All information collected is aggregated and therefore anonymous.
• Functional Cookies — These cookies enable the website to provide enhanced functionality and personalization, such as remembering your language preference or region. They may be set by us or by third-party providers whose services we have added to our pages.
• Preference Cookies — These cookies remember choices you make to improve your experience, such as your preferred currency or whether you have previously dismissed a notification banner.

3. Shopify Platform Cookies

Because our store is built on Shopify, Shopify may set its own cookies on your device to support core e-commerce functionality, including:

• _session_id — maintains your shopping session and cart contents
• _shopify_visit / _shopify_uniq — analytics cookies that track unique visits
• cart — stores your shopping cart information
• secure_customer_sig — used to verify customer login status

These cookies are governed by Shopify's Privacy Policy, which we encourage you to review.

4. Third-Party Cookies

We may use third-party services such as Google Analytics to help us understand how our website is used. These services may set their own cookies on your device. We do not control these third-party cookies and they are subject to the respective third party's privacy policy. We do not use cookies for targeted advertising or cross-site behavioral tracking.

5. Cookie Duration

Cookies can be either session cookies (deleted when you close your browser) or persistent cookies (which remain on your device for a set period or until you delete them). Most of the cookies we use are session-based or expire within 30 days, with the exception of certain Shopify platform cookies which may persist for up to 2 years.

6. How to Control Cookies

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences through your browser settings. Most browsers allow you to:

• View what cookies are stored and delete them individually
• Block third-party cookies
• Block cookies from specific websites
• Block all cookies from being set
• Delete all cookies when you close your browser

Please note that if you choose to block or delete essential cookies, some parts of our website — including the shopping cart and checkout — may not function correctly.

For more information on managing cookies, visit allaboutcookies.org.

7. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our data practices. Any changes will be posted on this page with an updated effective date. We encourage you to check back periodically.